The individual who is responsible for proper disposal of personal information is the:

• A. The PLM
• B. The Branch Manager
• C. The Compliance Officer
• D. The Loan Processor

Answer: (A)

In lending, the person accountable for proper disposal of personal information is the PLM because they own the loan file process from start to finish and must ensure all customer data is handled, stored, and disposed of according to policy and retention schedules. This includes both physical documents and digital records, so the PLM ensures secure destruction when records are no longer needed, coordinates with IT and Compliance on approved methods, and keeps an audit trail demonstrating that disposal was performed properly. While others like the Branch Manager or Compliance Officer have important roles in operations and policy oversight, the unit that bears the day-to-day responsibility and accountability for disposing of personal information within the lending workflow is the PLM.